This Privacy Policy describes how Amra Farms (referred to as “Amra Farms,” “we,” “our,” or “us”) collects, uses, shares, protects, or otherwise processes your information/personal data through our website Tawas.in. Please note that you may be able to browse certain sections of our website without registering with us.
We do not offer any product or service outside India, and your personal data will primarily be stored and processed in India. By visiting Tawas.in, providing your information, or availing of any product/service, you expressly agree to be bound by this Privacy Policy, our Terms of Use, and any applicable service/product terms and conditions. You also agree to be governed by the laws of India, including data protection and privacy laws. If you do not agree, please do not use or access our website.
Collection of Information
We collect your personal data when you interact with our website, services, or us. This includes, but is not limited to:
- Personal data provided during sign-up/registration (e.g., name, date of birth, address, phone number, email ID).
- Sensitive information (e.g., bank account details, payment information) collected with your consent.
- Behavioural data and preferences based on your use of Tawas.in.
- Transaction details on our website or through third-party platforms.
Third-party platforms collecting your personal data are governed by their own privacy policies. Please read their policies before disclosing any information. If contacted by someone claiming to be from Tawas or Amra Farms and requesting sensitive data (e.g., PIN, passwords), do not provide such information. Report such incidents to law enforcement immediately.
Usage of Information
We use your personal data for the following purposes:
- To provide requested products and services.
- To assist business partners in order handling and fulfilment.
- To enhance your customer experience.
- To resolve disputes and troubleshoot issues.
- To keep you informed about offers, products, and services.
- To conduct research, analysis, and surveys.
- To protect against fraud, enforce our terms, and comply with legal obligations.
Your access to certain services may be limited if permission is not granted for relevant data processing activities.
Sharing of Information
We may share your personal data with:
- Our affiliates and group entities for providing services and for marketing purposes.
- Third-party service providers, business partners, and logistics partners for order processing and service delivery.
- Government authorities or law enforcement agencies when required by law or to protect our rights and those of others.
Security Precautions
We implement reasonable and appropriate security practices to protect your personal data from unauthorised access, misuse, or disclosure. While we use secure servers and follow standard security procedures, data transmission over the internet involves risks that are not entirely under our control. Users are advised to keep their login credentials confidential.
Data Deletion and Retention
You may delete your account by using your profile settings or contacting us directly. If there are any unresolved services or grievances, deletion may be delayed. We retain personal data only as long as it is necessary for the purposes for which it was collected or as required under applicable law. Anonymised data may be retained for analytics and research purposes.
Your Rights
You have the right to access, rectify, or update your personal data through your account on Tawas.in or by contacting us directly.
Consent
By accessing Tawas.in or providing your information, you consent to the collection, use, and processing of your data as described in this Privacy Policy. If you submit data on behalf of someone else, you confirm that you have their authorisation to do so.
You may withdraw your consent at any time by contacting our Grievance Officer. Please note that such withdrawal is not retrospective and may affect access to services that depend on your data.
Changes to this Privacy Policy
We may revise this Privacy Policy from time to time. If any significant changes are made, we will communicate them as required by law.
Grievance Officer
Name: Rajeev Sahadevan
Designation: Store Operator
Address: Peechampadam Kalam, Nenmeni Road, Kollengode, Kerala – 678506
Contact: +91 85478 43409
Working Hours: Monday – Friday (9:00 AM – 6:00 PM)