At Tawas.in, a brand owned and operated by Amra Farms, located at Peechampadam Kalam, Nenmeni Road, Kollengode, Kerala – 678506, we strive to ensure complete satisfaction with every product you purchase. This policy outlines the terms under which returns, refunds, and cancellations may be accepted.
1. Return Policy
We offer a 7-Day Return Window. If you are unsatisfied with your purchase, you may request a return within 7 days of receiving your item.
To be eligible for a return:
- The item must be unused, in its original packaging, and in the same condition as received.
- Sale items are non-returnable, unless they are received in a damaged or defective condition.
2. Cancellation Policy
You may cancel your order within 8 days of placing it. However, cancellation requests will not be accepted if:
- The order has already been dispatched or is out for delivery.
- The order has already been processed by our logistics or shipping team.
In such cases, you may reject the parcel at the time of delivery.
3. Damaged or Defective Items
If your item arrives damaged or defective, please contact our support team within 8 days of delivery.
We will:
- Verify your claim through inspection.
- Approve an exchange if applicable.
- Require up to 8 business days to process and dispatch the replacement item.
4. Product Mismatch
If the product you received is:
- Not as described
- Different from what was ordered
- Below your expectations
Please notify us within 8 days of delivery. After internal review, we will take necessary steps to address your concern.
5. Warranty-Related Claims
For products covered under a manufacturer’s warranty, please contact the manufacturer directly. Tawas.in is not liable for warranty issues unless otherwise stated.
6. Refund Processing
If your refund is approved:
- The amount will be credited to your original payment method within 7–10 business days.
- Shipping charges (if any) are non-refundable.
- You will be notified via email once the refund is initiated.
7. Exchange Policy
You may request an exchange within 8 days of receiving the product. To qualify:
- The product must be unused and returned in its original condition.
- Exchanges will be processed only after we receive and inspect the returned item.
8. Non-Returnable Items
Certain categories of products may not be eligible for return or exchange. These will be clearly marked at the time of purchase.
9. Return Process
Once we receive your returned item:
- It will undergo a quality check.
- You will receive an email update on the approval or rejection of your return.
- Approved returns will be processed as per our refund or exchange policy.
Need Help?
For any assistance regarding refunds, cancellations, or returns, feel free to reach out to our team:
Tawas by Amra Farms
Peechampadam Kalam, Nenmeni Road,
Kollengode, Kerala – 678506
📞 +91 85478 43409
📧 [Insert support email if applicable]
🕘 Support Hours: Mon–Fri, 9:00 AM – 6:00 PM